You Have Been So Kind

Dr. Nichols, Dr. Payne and the PREG Staff,
 
Thank you for all of the excellent care you have given me during the last few months.  You have been courteous and extremely responsive to my needs.  You were always cheerful and upbeat even when I wasn’t.  Other organizations could take a lesson in terms of customer service from your team at PREG.
 
I know that it is easy to become immune to things when you work around it day in and day out, but you have the potential to change someone’s live in an extraordinary way.  Even though our basic issues are the same, we are all individuals with a huge hole in our hearts.  Thank you for treating me in the nicest most understanding manner.
 
Sincerely,
LR